If for any reason you are not satisfied with your order, please contact us. At LuxaYard we want our customers to be 100% satisfied with the product they purchased from us. If you have any shipping or product issues and are feeling frustrated, please contact us using the contact details below or through our contact page and our team will assist you straight away.
Here are some FAQs about our refund policy:
1. WHAT IS THE REFUND TERM?
We have a 14 day warranty, which means you can return a product within 14 days of receipt.
2. HOW LONG WILL IT TAKE TO GET MY MONEY BACK?
Refunds (less shipping costs) will be issued to the original payment method after we have received the products, inspected them and ensure they have not been opened. All customers must contact us after returning the package and provide us with tracking information so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund after we issue it.
EXCHANGE AND RETURN POLICY
3. WHY CAN'T SOME OF YOUR BEAUTY AND HEALTH PRODUCTS BE RETURNED AFTER OPENING?
Some of our beauty and health products are considered hygiene products. We take hygiene and public safety seriously and for the safety of all our customers we do not allow the return of opened items. We are not alone in this decision - other beauty and health product suppliers do not allow opened products for the same reasons.
4. WHY CANNOT CUSTOMIZED PRODUCTS BE RETURNED?
Some of our products can be customized so there is a unique product for everyone. Due to this uniqueness, these products cannot be returned as they are simply unusable and will be thrown away.
5. DO I HAVE TO PAY THE SHIPPING COSTS OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option as our partner cannot be held responsible for lost returns.
6. CAN I RETURN MY PRODUCT WITHOUT CONTACTING YOU?
You must contact us before sending your return as the return address may be different from the address your order originally came from.
7. HOW CAN I CONTACT YOU?
You can reach us by email at info@luxayard.nl or via the contact form on our contact page. The LuxaYard team works seven days a week, 24 hours a day. We always guarantee a response within 24 hours and are happy to help you!
8. MY ORDER IS DAMAGED, WHAT SHOULD I DO?
The quickest way is to attach a photo showing the poor quality or damaged part of the item. Photos on a flat surface where you can clearly see the label and defect are best. We use this information to help you with your order and to prevent errors in the future.
9. I RECEIVED THE WRONG PRODUCT, WHAT SHOULD I DO?
The fastest way is to add a photo of the product to an email to our customer service. The photos are best taken on a flat surface where the label and defect can be clearly seen. Our team will help you solve the problem as quickly as possible. You should receive a response within 24 hours. We will use this information to help you with your order and prevent errors in the future.
10. WHAT IS THE RETURN ADDRESS?
F, Kang Zhong Building, No.2 Commercial Second Street, Niushan Zhong Wu Wei, Dongcheng Street, Dongguan city, Guangdong Province.
Company: Yunling Warehouse
